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Gennux Bugzilla FAQ

What is it?
How do I enter a bug?
What happens once I enter a bug?
How do I search for a bug?
How do I submit a patch?
Are cookies required?

More questions?

 

 

What is it?

Bugzilla is a bug tracking system developed at mozilla.org. It was originally used to track the bugs in the Mozilla web browser. Gennux has customized it to track bugs in our eW@LL™ products.

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How do I enter a bug?

To enter a bug, select Enter a new bug report from the Gennux bugzilla page. This will take you to a product selection screen.

To enter a bug for a specific product, you select the product by highlighting the product name. This will take you to a bug entry screen.

In order to login into the product selection screen, you must have a Gennux Bugzilla account. If you don't have one, click on create a new account. This new screen will ask for an email address and your real name. Bugzilla will send a random password to this address for your first login. After you login for the first time, you can change your random password by clicking on prefs near the bottom of the page.

Example of bug entry

From the bug entry screen, you need to select the version of eW@LL™ protection that you are entering a bug on. You can also enter key words associated with the product which is having a problem. If you leave the word section blank all of the current known bugs will be brought up. Once you click on search, a list of bugs will appear and you can click on the ID number to get specific information on the bug, its location and resolution.

Example:

Select eW@LL™ Mail in Product, then click the "Search" button .

At least one result will show up, select the first result.

Next, select the Severity of your bug.

Example: Select Normal.

Then you select which Hardware on which your bug occurs.

Example: If you are using an Intel x86 platform, you will choose pc-x86.

The Cc: field can be used to add someone to the carbon-copy list for all email related to this bug. As the reporter of the bug, you will automatically be copied on any mail, so you do not need to add yourself to this.

Enter a one line description of the bug into the Summary field, and the full description of the bug into the Description field.

 

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What happens once I enter a bug?

After you enter a bug, mail is sent both to you and the Question and Answer (QA) Department of eW@LL™. A member of the QA department will verify that they can reproduce your bug, and may contact you to get additional information.

After the bug has been verified, it will be assigned to a developer to look into a resolution for the bug. Once a resolution has been found, the bug will be marked CLOSED with a resolution status.

At each step of the process, you will get an email message which will inform you on the progress of your bug report.

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How do I search for a bug?

To search for a bug, select Go to the query page from the Gennux bugzilla page.

The bugzilla search uses an "OR" within each field, with an "AND" between fields. So, if you were to select NEW and VERIFIED from the Status field and normal from the Priority field, you would be asking for all normal priority bugs which are new or verified.

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How do I submit a patch?

The new Bugzilla system supports the attachment of patches, test cases, and various other forms of file types directly from the bug report screen. Just click on "Create an attachment". You will then be asked for the file name, a one line description, and the file type. After that it will be uploaded to a server so that it can be displayed later from the same bug report.

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Are cookies required?

Yes. If you do not have cookies enabled or are using a browser that does not support cookies, you will be prompted to re-login for each screen. Cookies also allow for special features like stored queries and keeping track of your last query result list.

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More questions?

Please contact our Customer Service and Support

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